Employment Type: Full Time

The Opportunity:

Course Advisor (Philippines)
Call Centre & Customer Service
Full Time

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. It is an exciting and dynamic global organization with staff located around the world. Our head office and campus are based in Perth and a second campus in Melbourne. We have a growing team working remotely in the Philippines and have plans to open an EIT office there.

Due to our continued growth, we are looking for a positive, motivated and enthusiastic team member to join us in our growing Course Advisor team around the globe (we have team members based in South Africa, Philippines, Australia, United Kingdom and the United States of America!). You’ll be responsible for managing leads for our online and on-campus courses, attending Education exhibitions where required, nurturing relationships and training EIT’s Education Agent partners within the Philippines and surrounding countries. You will be an integral part of our marketing team.

Your key responsibilities will include but are not limited to:

About You:

Critical to this role is having a positive ‘Can Do’ attitude. You will be a good communicator with a clear and confident speaking voice and enjoy making phone calls to follow up on course enquiries, as this will be the main part of the role.
You will have a strong customer focus and be committed to provide exceptional service at all times. You may be dealing with potential students who have English as a second language; therefore, patience and cultural awareness are important to the role.
You must be able to work well both autonomously and in a team environment and relate well to your colleagues in other departments. Your ability to prioritise whilst having a flexible and adaptable approach will set you on the pathway to success.
Your knowledge/experience in sales and/or customer service will be advantageous. You should be a confident user of Microsoft Office programs and be able to learn and use new software applications quickly.

Ideally, you will have experience in a similar role and have knowledge of the CRICOS/Higher Education and/or Vocational sectors in Australia, although we encourage people with diverse sales or customer service experience to apply for this position. Most importantly you must have a willingness to learn, adapt and make a positive contribution to the team.

For the right candidate, part-time hours can be considered for this position.

Essential Criteria:

Desirable Criteria:

The Candidate:

Employer questions:
Your application will include the following questions:

Your application must include a comprehensive CV and a brief cover letter summarising your suitability for the role.

Job Application

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EIT | Engineering Institute of Technology